After Sales Service Management Software

Transforming business Through
Integrated Information Sytems

After Sales Service Management

  • Service Monitoring software that observes and tracks
  • The operations and activities of users
  • Expiry of Annual Maintenance Contract
  • Complaint tracking systems.
  • Provides reporting services to the system
  • Complaint Tracking
  • Reminders for Preventive Maintenance
  • Decrease Service Response Time
  • Increase Service Efficiency
  • Weed Abnormal Time Delays
  • Dashboard to monitor service status
  • Understand status of every service requests
  • SMS Integration to Enhance Efficiency of Service
  • Complaint Tracking
  • Login screen – for customers
  • SMS Integration
  • Customisable
  • Various MIS reports
  • Delayed Services
  • Status of calls
  • Reminders for AMC renewals
  • Escalated Calls
  • Calls under different status conditions
  • Automated SMS to managers/service engineers
  • Product wise complaints
  • Product wise repeat complaints
  • Engineer wise repeat complaints
  • Customer wise repeat complaints
  • New Installations
  • Re-Installations.
  • Reminder-Preventive Maintenance
  • AMC profitability analysis
  • Mobile phone integration
  • and many more ..


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